E T Lawson

ET Lawson demonstrates severe deficiencies across all measured dimensions. Professionalism is critically weak, with pervasive complaints about poor communication, missed appointments without notice, rudeness, and unresponsiveness to customer concerns. Pricing is a major liability, with multiple reviews documenting excessive fuel oil charges ($.60+ per gallon above competitors) and inflated service... Read more

ET Lawson demonstrates severe deficiencies across all measured dimensions. Professionalism is critically weak, with pervasive complaints about poor communication, missed appointments without notice, rudeness, and unresponsiveness to customer concerns. Pricing is a major liability, with multiple reviews documenting excessive fuel oil charges ($.60+ per gallon above competitors) and inflated service quotes based on flawed diagnostics. Project completion is unreliable, marked by incomplete work, multiple callbacks for the same issue, scheduling failures, and lack of follow-through on promised remedies. While some technical competence is evident in successful installations and repairs, it is overshadowed by poor execution, incorrect diagnostics, and failure to stand behind work. The company's long operational history and radio advertising do not align with current customer experience. Read less