Boswell Plumbing & Heating

Boswell Plumbing shows a mixed but analyzable record across all four dimensions. Professionalism is the most heavily penalized dimension, dragged down by multiple explicit complaints about rude behavior, failure to return calls, no-shows, and a dismissive attitude toward a customer with a warranty concern — though several positive reviews do praise polite and responsive technicians. Pricing rece... Read more

Boswell Plumbing shows a mixed but analyzable record across all four dimensions. Professionalism is the most heavily penalized dimension, dragged down by multiple explicit complaints about rude behavior, failure to return calls, no-shows, and a dismissive attitude toward a customer with a warranty concern — though several positive reviews do praise polite and responsive technicians. Pricing receives a moderate score: some reviewers found prices fair and competitive, while one veteran explicitly called out a $142 charge for five minutes of work as exploitative, and another noted costs were higher than competing bids. Project completion is middling — the standout positive is the complex shower repair where Boswell persisted where others gave up, but negatives include a failed inspection, a no-show follow-up appointment, and a dripping faucet left unresolved after a $600 install. Experience scores highest, with multiple reviewers praising technical skill, a master plumber's competence, and successful resolution of problems other plumbers refused to attempt. Read less