Barnes Plumbing

Barnes Plumbing has a mixed but generally positive track record across substantive reviews. Professionalism scores were dragged down significantly by a serious 2023 incident in which a technician was reportedly rude, bullying, and condescending to a customer in their own home, and by a 2017 case where a technician arrived unprepared and blamed office staff — both credible, detailed negative acco... Read more

Barnes Plumbing has a mixed but generally positive track record across substantive reviews. Professionalism scores were dragged down significantly by a serious 2023 incident in which a technician was reportedly rude, bullying, and condescending to a customer in their own home, and by a 2017 case where a technician arrived unprepared and blamed office staff — both credible, detailed negative accounts. On the positive side, multiple older reviews praise specific technicians (Will, Chris, Mike, David) for punctuality, courtesy, and professional conduct. Pricing is generally viewed favorably, with several reviewers noting reasonable or fair costs and one notable instance where no charge was applied when no work was performed. Project completion is mixed: most completed jobs were described as thorough and clean, but one review documents a failed solder joint on a boiler installation that caused heat loss and property damage, and another describes an abandoned job with a disputed deposit. Experience scores reflect solid workmanship in the majority of detailed reviews, offset by the documented poor solder joint and the unprepared technician incident. Read less