United Air Temp

United Air Temp demonstrates significant inconsistency across service dimensions. While professionalism scores reasonably well (72.5) with many technicians praised for politeness and courtesy, the company is severely hampered by poor pricing practices (45.0), with extensive evidence of aggressive upselling, inflated quotes, and hidden charges. Project completion is particularly weak (58.0), with n... Read more

United Air Temp demonstrates significant inconsistency across service dimensions. While professionalism scores reasonably well (72.5) with many technicians praised for politeness and courtesy, the company is severely hampered by poor pricing practices (45.0), with extensive evidence of aggressive upselling, inflated quotes, and hidden charges. Project completion is particularly weak (58.0), with numerous reports of incomplete repairs, multiple callbacks for the same issue, extended delays, and failure to honor commitments. Technical experience is moderate (68.5), with skilled technicians offset by incompetent diagnostics and poor problem-solving. The company's reliance on home warranty referrals and documented patterns of warranty manipulation significantly undermine trust. Read less