MRC Plumbing & Heating

MRC Plumbing has a strong base of satisfied customers who consistently praise fair pricing, friendly technicians, and responsive scheduling — particularly standout techs like Cameron, Duane, and James who are named repeatedly for their knowledge and professionalism. However, the score is meaningfully pulled down by a recurring pattern of serious failures: multiple reviews cite no-shows, unreturn... Read more

MRC Plumbing has a strong base of satisfied customers who consistently praise fair pricing, friendly technicians, and responsive scheduling — particularly standout techs like Cameron, Duane, and James who are named repeatedly for their knowledge and professionalism. However, the score is meaningfully pulled down by a recurring pattern of serious failures: multiple reviews cite no-shows, unreturned phone calls, broken appointment windows, and at least one case of a misdiagnosed repair that required a second plumber to correct. Project completion is the most penalized dimension because several negative reviews describe jobs that were never started, abandoned mid-process, or required callbacks due to poor initial workmanship. Pricing scores well because the majority of reviewers who mentioned cost found it fair or better than competitors, with only one reviewer noting a billing dispute. The overall picture is a company with genuine strengths but inconsistent execution, particularly around scheduling reliability and communication. Read less