Butler Plumbing

Butler Plumbing and Butler & Eicher collectively draw a large volume of positive feedback praising punctuality, responsiveness, and courteous staff — particularly Jon, Seth, and office coordinator Bonnie — which drives solid scores in professionalism and experience. However, a meaningful cluster of negative reviews (roughly 12–14 out of 101) raises serious concerns: multiple reviewers cite o... Read more

Butler Plumbing and Butler & Eicher collectively draw a large volume of positive feedback praising punctuality, responsiveness, and courteous staff — particularly Jon, Seth, and office coordinator Bonnie — which drives solid scores in professionalism and experience. However, a meaningful cluster of negative reviews (roughly 12–14 out of 101) raises serious concerns: multiple reviewers cite overcharging, lack of transparency on pricing, a $129 estimate fee, warranty disputes, and at least two instances of work not completed or not done to code, which significantly tempers the project completion and pricing scores. The pricing dimension is the weakest, with complaints about high rates, surprise charges, and one reviewer paying nearly $400 for 30 minutes of work, alongside a reviewer whose estimate was double what they ultimately paid elsewhere. Project completion is moderately strong overall but is pulled down by a warranty non-honor complaint, an unfinished expansion tank installation, and a recurring blockage that was not properly resolved. Experience scores reasonably well given the many specific, detailed compliments about technical skill and problem-solving, but is offset by a few reviews citing incomplete diagnosis or improper repairs. Read less