Southern Air

Southern Air exhibits highly inconsistent performance across all dimensions. While some reviews praise exceptional professionalism, technical expertise, and timely service (particularly from named technicians like Tommy, James Brown, and Seth), numerous recent reviews document serious failures: no-shows without communication, unprofessional behavior, incomplete work, and safety hazards (leaking ga... Read more

Southern Air exhibits highly inconsistent performance across all dimensions. While some reviews praise exceptional professionalism, technical expertise, and timely service (particularly from named technicians like Tommy, James Brown, and Seth), numerous recent reviews document serious failures: no-shows without communication, unprofessional behavior, incomplete work, and safety hazards (leaking gas lines). Pricing complaints are frequent and severe, with customers reporting surprise billing, overcharges, and aggressive upselling tactics. Project completion is undermined by abandoned work, unfinished installations, and failure to honor callbacks. The company's motto—'fixed right or it's free'—is explicitly contradicted by multiple customers. Recent reviews (2023-2024) are predominantly negative, suggesting deteriorating service quality. Read less