ToiletKing

The company demonstrates strong professionalism with consistently praised communication, accessibility, and courteous service across multiple reviews. Technical experience and workmanship quality are solid, with efficient installations and problem-solving noted. However, project completion reliability is undermined by the May 2024 review where the company refused to complete a quoted job due to ca... Read more

The company demonstrates strong professionalism with consistently praised communication, accessibility, and courteous service across multiple reviews. Technical experience and workmanship quality are solid, with efficient installations and problem-solving noted. However, project completion reliability is undermined by the May 2024 review where the company refused to complete a quoted job due to capacity constraints, despite the customer's willingness to wait. Pricing presents a significant concern: the company appears to push higher-margin toilet replacements over lower-cost repairs, with one customer quoted $350 for a wax ring/flange replacement when the company preferred selling a $499+ toilet. This selective job acceptance and pricing strategy substantially impacts overall trustworthiness. Read less