Poolesville Plumbing & Heating Co

Poolesville Plumbing receives genuinely positive feedback on workmanship and responsiveness in several reviews, with customers praising thorough explanations, clean work, and same-day availability. However, pricing is a significant and recurring concern: three separate reviews explicitly cite overcharging, lack of cost breakdowns, and invoices that exceeded quoted amounts — a serious pattern tha... Read more

Poolesville Plumbing receives genuinely positive feedback on workmanship and responsiveness in several reviews, with customers praising thorough explanations, clean work, and same-day availability. However, pricing is a significant and recurring concern: three separate reviews explicitly cite overcharging, lack of cost breakdowns, and invoices that exceeded quoted amounts — a serious pattern that substantially drags down the pricing dimension. Professionalism is mixed: while some reviewers praise the team's attitude and communication, one review alleges the owner lied about licensing in DC, worked illegally under another plumber's license, and displayed a poor attitude — a serious credibility and legal concern. Project completion scores moderately well, as most jobs appear to have been finished, though the DC licensing review raises questions about whether that job was properly resolved. Overall, the score reflects a contractor with real technical capability but meaningful and documented concerns around pricing transparency and owner conduct. Read less