Modern Mechanical

Modern Mechanical presents a deeply mixed picture across all four dimensions. Professionalism scores moderately at 63 — many individual technicians (Adam, Roberto, Zach, Kenny, Jaime, Cesar, Abel) are praised warmly for punctuality, courtesy, and communication, but the company is repeatedly criticized for poor responsiveness, missed appointments, unreturned calls, and at least one technician des... Read more

Modern Mechanical presents a deeply mixed picture across all four dimensions. Professionalism scores moderately at 63 — many individual technicians (Adam, Roberto, Zach, Kenny, Jaime, Cesar, Abel) are praised warmly for punctuality, courtesy, and communication, but the company is repeatedly criticized for poor responsiveness, missed appointments, unreturned calls, and at least one technician described as rude and intimidating. Pricing is the weakest dimension at 38, with numerous detailed complaints about opaque billing, dramatically inflated part costs (capacitors billed as 'voltage absorption devices' at 10–20x market price), refusal to itemize labor vs. parts, and quotes described as 4x competitors — these are not isolated incidents but a recurring pattern across many years and reviewers. Project completion scores 58, reflecting a pattern of abandoned work, unresolved permit issues, incomplete installations, failure to follow up, and at least two cases of damage caused during service that was not remedied; positive reviews do exist for timely and thorough completions but are offset significantly. Experience scores 65, as skilled technicians are frequently highlighted by name, but there are serious credible allegations of incorrect installations (improper HVAC specs, wrong-sized PVC, refrigerant cap left off), a technician who appeared to cause compressor damage during diagnosis, and a sump pump installer who required customer guidance — indicating inconsistent technical quality across the workforce. Read less