Metropolitan Repairs

Metropolitan Repairs earns strong marks across all four dimensions, with professionalism being the most consistently praised attribute — reviewers repeatedly highlight punctuality, courtesy, responsiveness, and clear communication. Pricing is rated favorably by a significant number of reviewers who describe costs as reasonable, fair, and better than larger firms, though one negative review raise... Read more

Metropolitan Repairs earns strong marks across all four dimensions, with professionalism being the most consistently praised attribute — reviewers repeatedly highlight punctuality, courtesy, responsiveness, and clear communication. Pricing is rated favorably by a significant number of reviewers who describe costs as reasonable, fair, and better than larger firms, though one negative review raises a concern about a product failure and a disputed customer service response that tempers the pricing score slightly. Project completion is well-supported, with multiple reviewers noting jobs done correctly the first time, on time, and with follow-through including callbacks and return visits to ensure quality. Experience scores are bolstered by specific mentions of technical skill, problem-solving on complex or previously botched jobs, and Santos's mechanical engineering background, though the one 1-star review citing a faucet that failed after one winter introduces a modest quality concern that prevents a top-tier score. Read less