iPlumb Home Services

iPlumb demonstrates strong technical expertise and workmanship (82/100), with many customers praising knowledgeable plumbers like Johnny, Sherry, and Mike who solve complex problems effectively. However, professionalism is significantly undermined by serious responsiveness and scheduling failures: multiple customers report no-shows, missed appointment windows, ignored callbacks, and one owner hara... Read more

iPlumb demonstrates strong technical expertise and workmanship (82/100), with many customers praising knowledgeable plumbers like Johnny, Sherry, and Mike who solve complex problems effectively. However, professionalism is significantly undermined by serious responsiveness and scheduling failures: multiple customers report no-shows, missed appointment windows, ignored callbacks, and one owner harassment incident. Pricing shows mixed signals—many customers praise fair/competitive rates, but several report overcharging via flat-rate structures and aggressive upselling. Project completion is inconsistent, with some jobs abandoned or partially completed without follow-up. The company excels at technical delivery but struggles with customer communication and accountability. Read less