Brick Street

Brick Street Plumbing receives overwhelmingly negative reviews across nearly every dimension analyzed. Professionalism is severely damaged by repeated patterns of no-shows, canceled appointments without notice, unanswered calls, voicemails ignored, and outright ghosting of customers in urgent situations — with only one positive outlier mentioning a courteous technician. Project completion is the... Read more

Brick Street Plumbing receives overwhelmingly negative reviews across nearly every dimension analyzed. Professionalism is severely damaged by repeated patterns of no-shows, canceled appointments without notice, unanswered calls, voicemails ignored, and outright ghosting of customers in urgent situations — with only one positive outlier mentioning a courteous technician. Project completion is the most critically scored dimension, with multiple reviewers describing abandoned jobs, false reports submitted to warranty companies, work claimed as complete when it was not, and customers left without hot water for weeks or months. Pricing concerns are significant, with reviewers flagging an unusual upfront payment structure requiring 50% before scheduling and 50% on arrival before any work is done, as well as allegations of inflated code-upgrade charges used to extract additional out-of-pocket costs. Experience scores marginally higher due to one positive review praising honest and effective repair work, but this is heavily outweighed by accounts of a technician submitting a demonstrably false diagnostic report and a water heater installation that failed within seven weeks. Read less