Brick Street Plumbing & HVAC

Brick Street Plumbing receives overwhelmingly negative reviews across all four scored dimensions, with the vast majority of the 72 reviews describing serious failures. Professionalism is catastrophically low, with dozens of reviewers citing no-shows, missed appointment windows, unanswered calls, hung-up phones, unmasked technicians, and rude or dismissive staff. Project completion is similarly dis... Read more

Brick Street Plumbing receives overwhelmingly negative reviews across all four scored dimensions, with the vast majority of the 72 reviews describing serious failures. Professionalism is catastrophically low, with dozens of reviewers citing no-shows, missed appointment windows, unanswered calls, hung-up phones, unmasked technicians, and rude or dismissive staff. Project completion is similarly dismal, with repeated accounts of jobs left unfinished for weeks or months, false reports submitted to home warranty companies claiming work was complete when it was not, and zero follow-through on callbacks or repairs. Pricing and honesty concerns are pervasive, with numerous reviewers alleging fabricated diagnoses, phantom modification charges, billing for uncompleted work, and pressure tactics to extract out-of-pocket payments beyond warranty coverage. The handful of positive reviews (approximately 8 out of 72) describe specific technicians — Mark, James, Craig, Nelson, Eli — performing well, which slightly elevates the experience score above the floor but does not meaningfully offset the overwhelming pattern of failure. Read less