Michael’s Plumbing & Heating

The review corpus is dominated by severe negative experiences across all four dimensions, with 9 of 15 reviews rated 1-star and containing detailed, specific complaints. Professionalism is heavily penalized by repeated accounts of unanswered calls, rude office staff, unresponsive management, technicians appearing intoxicated, and unprofessional conduct on-site. Pricing is the weakest dimension, wi... Read more

The review corpus is dominated by severe negative experiences across all four dimensions, with 9 of 15 reviews rated 1-star and containing detailed, specific complaints. Professionalism is heavily penalized by repeated accounts of unanswered calls, rude office staff, unresponsive management, technicians appearing intoxicated, and unprofessional conduct on-site. Pricing is the weakest dimension, with numerous reviewers independently describing hidden 'truck expense' fees, overbilling for hours not worked, charging for ghost workers not present, and inflated material markups — a consistent pattern across many years. Project completion is also poor, with at least two reviews describing outright abandoned or unfinished work, one requiring an attorney to recover a deposit, and another involving a dangerous gas leak caused by incomplete work. Experience scores slightly higher only because a handful of positive reviews describe competent repairs, but these are outweighed by accounts of technicians unable to diagnose basic problems, misidentifying issues, and causing additional damage. Read less