Smith & Keene

This single review describes a severely negative service experience with Smith & Keene. The technician performed a cursory 10-minute inspection without thorough diagnostics, failed to identify a capacitor issue that a competing contractor later found, charged $89 for no resolution, and did not provide a receipt despite promises to mail one. The reviewer explicitly criticizes the company's professi... Read more

This single review describes a severely negative service experience with Smith & Keene. The technician performed a cursory 10-minute inspection without thorough diagnostics, failed to identify a capacitor issue that a competing contractor later found, charged $89 for no resolution, and did not provide a receipt despite promises to mail one. The reviewer explicitly criticizes the company's professionalism, pricing practices, technical competence, and follow-through. However, a WW Score cannot be reliably calculated from a single review, as this violates the minimum threshold of 3 reviews required for statistical validity. Read less