Nelms David Plumbing & Septic Systems

This single review paints a deeply negative picture of the company's owner and business practices, despite the field technician being described as professional. Professionalism scores very low due to the owner being rude, dismissive, and ultimately hanging up on the customer's husband. Pricing scores very low due to undisclosed billing practices, charging for travel time without prior notice, and ... Read more

This single review paints a deeply negative picture of the company's owner and business practices, despite the field technician being described as professional. Professionalism scores very low due to the owner being rude, dismissive, and ultimately hanging up on the customer's husband. Pricing scores very low due to undisclosed billing practices, charging for travel time without prior notice, and billing for an estimate that was never delivered in a usable form. Project completion receives a partial score because the original repair (the cracked T connection) was completed successfully, but the promised estimate was delivered late, lacked any itemized breakdown, and the follow-through on that secondary service was a failure. Experience scores moderately low because the technician identified the issue quickly, but the estimating process showed a lack of preparation — no measurements were taken, and the owner admitted he did not know what materials would be needed. Read less