Carroll & Sons

Carroll and Sons has a sharply divided review profile. Two positive reviews highlight strong responsiveness, technical knowledge, and quality workmanship — particularly the detailed well pump and pressure tank job. However, one highly detailed negative review from an elderly customer describes serious failures across every dimension: alleged overcharging, unlicensed minor performing work unsuper... Read more

Carroll and Sons has a sharply divided review profile. Two positive reviews highlight strong responsiveness, technical knowledge, and quality workmanship — particularly the detailed well pump and pressure tank job. However, one highly detailed negative review from an elderly customer describes serious failures across every dimension: alleged overcharging, unlicensed minor performing work unsupervised, no documentation provided, failed repairs leading to mold and sewage damage, and dismissive follow-up advice. This single negative review is specific, credible, and severe enough to significantly drag down all dimension scores. With only 4 reviews total, no score can be considered reliable, and the presence of one serious misconduct allegation warrants strong caution. Read less