Blue Ridge Mountain Plumbing

Blue Ridge Mountain Plumbing has an overwhelmingly negative review profile driven by systemic failures across all four scored dimensions. The most dominant pattern across dozens of reviews is a near-total breakdown in communication — customers repeatedly report being unable to reach the company by phone, text, or email, with calls going unanswered for days or weeks at a time. Project completion ... Read more

Blue Ridge Mountain Plumbing has an overwhelmingly negative review profile driven by systemic failures across all four scored dimensions. The most dominant pattern across dozens of reviews is a near-total breakdown in communication — customers repeatedly report being unable to reach the company by phone, text, or email, with calls going unanswered for days or weeks at a time. Project completion is catastrophically poor, with numerous accounts of no-shows, abandoned jobs, unfinished repairs, damaged property never remediated, and refunds promised but never issued. Pricing concerns are serious, with multiple credible accounts of fraudulent upselling, billing for code upgrades that were not required, and charging for parts never installed. The few positive reviews that contain genuine detail describe individual technicians as friendly and skilled, which prevents the experience score from bottoming out entirely, but even positive experiences frequently note follow-up failures after the initial visit. Read less