Overview of Company Customer Sentiment Analysis in May
With only two reviews, the data is insufficient for a reliable WW Score, but the content of those reviews paints a deeply concerning picture. The 2023 review is mildly positive, noting responsiveness, same-day service, and reasonable material costs, though labor pricing was unexpectedly high. The 2019 review, however, describes an extremely serious incident involving alleged drug impairment, lack ... Read more
With only two reviews, the data is insufficient for a reliable WW Score, but the content of those reviews paints a deeply concerning picture. The 2023 review is mildly positive, noting responsiveness, same-day service, and reasonable material costs, though labor pricing was unexpectedly high. The 2019 review, however, describes an extremely serious incident involving alleged drug impairment, lack of basic tools, unauthorized access to the customer's garage and shed, theft of personal property (beers), destruction of property (broken lightbulbs), and behavior that left the customer fearing for her and her children's safety. Professionalism and project completion scores are dragged sharply downward by the severity of the 2019 account. The gap between the two reviews is nearly four years, so it is unclear whether the 2023 reviewer encountered the same individual or conditions. Read less