Overview of Company Customer Sentiment Analysis in May
E&M Mechanical demonstrates severe deficiencies across all four dimensions. Professionalism is undermined by poor communication, missed appointments, rude billing staff, and threats of liens. Pricing is a critical weakness with multiple reports of bill padding, inflated charges (one customer charged $62,000 for $25,000 worth of work), and undisclosed fees. Project completion is consistently proble... Read more
E&M Mechanical demonstrates severe deficiencies across all four dimensions. Professionalism is undermined by poor communication, missed appointments, rude billing staff, and threats of liens. Pricing is a critical weakness with multiple reports of bill padding, inflated charges (one customer charged $62,000 for $25,000 worth of work), and undisclosed fees. Project completion is consistently problematic with incomplete work, missed deadlines (2-week jobs taking 2+ months), no-shows, and damaged installations. Experience and workmanship are questionable, with reports of unlicensed technicians, inability to recognize basic plumbing components, incorrect installations, and work that required professional remediation. The company's pattern of overcharging, poor quality, and unresolved customer complaints is pervasive across the review set. Read less