Electric Drain & Sewer Rooter

Electric Rooter demonstrates strong technical expertise and generally reliable service, with many customers praising punctuality, professionalism, and skilled workmanship. However, the company is significantly hampered by inconsistent pricing practices, with multiple complaints about high charges for simple jobs and lack of transparent cost justification. Project completion is reliable for straigh... Read more

Electric Rooter demonstrates strong technical expertise and generally reliable service, with many customers praising punctuality, professionalism, and skilled workmanship. However, the company is significantly hampered by inconsistent pricing practices, with multiple complaints about high charges for simple jobs and lack of transparent cost justification. Project completion is reliable for straightforward jobs but shows concerning gaps in diagnostic accuracy and follow-through on complex issues (e.g., missed root ball recommendation leading to basement flooding, incomplete scoping in duplex scenario). Communication and responsiveness issues appear in several reviews, particularly regarding callbacks and office coordination. The company's strength lies in technical skill and field professionalism, but pricing transparency and diagnostic thoroughness are material weaknesses. Read less