Drain Detectives

Drain Detectives receives a critically low WW Score of 38.2, driven by overwhelming evidence of systemic problems across all dimensions. While a small subset of recent reviews (2024-2023) praise quick response and fair pricing, the vast majority of reviews spanning 2022-2016 document patterns of incomplete work, deceptive upselling, failure to honor commitments, and poor follow-through on callback... Read more

Drain Detectives receives a critically low WW Score of 38.2, driven by overwhelming evidence of systemic problems across all dimensions. While a small subset of recent reviews (2024-2023) praise quick response and fair pricing, the vast majority of reviews spanning 2022-2016 document patterns of incomplete work, deceptive upselling, failure to honor commitments, and poor follow-through on callbacks. The company exhibits a troubling pattern of recommending unnecessary expensive repairs (sewer digs, pipe replacements, floor ripping) that competing plumbers later identified as scams or unnecessary. Professionalism scores are dragged down by documented instances of no-shows, missed appointment windows, rude staff, and failure to communicate. Project completion is severely compromised by incomplete work, abandoned jobs, and refusal to warranty services. Pricing is consistently flagged as exploitative, with customers reporting 3-7x markups compared to other plumbers for identical work. Read less