Curtis Plumbing

Curtis Plumbing has a strong base of loyal, long-term customers who consistently praise individual technicians — particularly Anthony, Matt, Joe, Jaime, and Chris — for punctuality, professionalism, and technical competence. Professionalism scores well overall but is meaningfully dragged down by a recurring pattern of negative reviews citing missed appointments, no-shows, lack of follow-up com... Read more

Curtis Plumbing has a strong base of loyal, long-term customers who consistently praise individual technicians — particularly Anthony, Matt, Joe, Jaime, and Chris — for punctuality, professionalism, and technical competence. Professionalism scores well overall but is meaningfully dragged down by a recurring pattern of negative reviews citing missed appointments, no-shows, lack of follow-up communication, and dismissive responses from management when complaints were raised. Pricing is the weakest dimension: while many customers report fair or even below-expectation costs, a notable cluster of negative reviews describes significant markups on parts (3-4x retail), undisclosed travel fees, billing for time not worked, and estimates that were promised but never delivered. Project completion is generally solid — most jobs described are finished and customers return repeatedly — but there are credible accounts of unresolved issues (septic problem recurring after payment, dishwasher left non-functional, pipe installed below code) that prevent a higher score. Experience scores highest among the dimensions, with many reviewers specifically noting technical skill, problem-solving ability, and quality workmanship across complex jobs. Read less