1st American Plumbing, Heating & Air

1st American Plumbing Heating & Air earns strong marks across all four dimensions, with professionalism being the most consistently praised attribute — punctuality, communication, honesty, and respectful conduct are mentioned repeatedly across many reviews spanning multiple years. Project completion scores well, with numerous reviewers confirming jobs were finished same-day or faster than expect... Read more

1st American Plumbing Heating & Air earns strong marks across all four dimensions, with professionalism being the most consistently praised attribute — punctuality, communication, honesty, and respectful conduct are mentioned repeatedly across many reviews spanning multiple years. Project completion scores well, with numerous reviewers confirming jobs were finished same-day or faster than expected, and technicians following through on callbacks and complex multi-trade work. Experience scores are supported by specific accounts of skilled troubleshooting that saved customers significant money, including a notable case where a competitor quoted $13,000 for a repair that cost $288. Pricing is the most nuanced dimension: the majority of reviewers describe fair or below-market pricing, but two credible negative reviews — one citing a $1,100 quote for a simple faucet install and one alleging a bait-and-switch from $2,000 to $5,100 — meaningfully suppress this score. The bait-and-switch allegation in particular is a serious concern that prevents a higher pricing score despite the volume of positive pricing feedback. Read less