Abbott Plumbing and Drain

Abbott Plumbing's reviews paint a deeply troubled picture across nearly every dimension. Professionalism is the most heavily cited concern, with repeated accounts of being hung up on, talked down to, unresponsive scheduling staff, a technician arriving over an hour late without notice, and an attempted fraudulent access fee charge — offset only by two or three genuinely positive accounts of Rand... Read more

Abbott Plumbing's reviews paint a deeply troubled picture across nearly every dimension. Professionalism is the most heavily cited concern, with repeated accounts of being hung up on, talked down to, unresponsive scheduling staff, a technician arriving over an hour late without notice, and an attempted fraudulent access fee charge — offset only by two or three genuinely positive accounts of Randy's personal responsiveness and empathy. Project completion is similarly poor, with multiple reviews describing jobs that were never finished, chronic scheduling failures, weeks-long delays on simple repairs, and at least one technician leaving a job site without completing any work. Pricing drew explicit complaints about mid-job upcharging and an attempted extortion-style fee, though one reviewer praised competitive pricing, resulting in a very low aggregate score. Experience scores slightly higher because a handful of reviews acknowledged real technical skill — diagnosing problems others could not, and resolving a flooding incident caused by their own work — but this is undermined by the volume of negative outcomes. Read less