My Buddy The Plumber, Electric, Heating & Air

The review corpus is deeply polarized: a large cluster of brief, generic 5-star reviews (many with no text, dated 2024-06-06) contrasts sharply with detailed, credible 1-star accounts describing missed appointments, price gouging, fraudulent billing, scare tactics, and abandoned or botched work. Professionalism scores are dragged down severely by recurring patterns of no-shows, broken promises, un... Read more

The review corpus is deeply polarized: a large cluster of brief, generic 5-star reviews (many with no text, dated 2024-06-06) contrasts sharply with detailed, credible 1-star accounts describing missed appointments, price gouging, fraudulent billing, scare tactics, and abandoned or botched work. Professionalism scores are dragged down severely by recurring patterns of no-shows, broken promises, unresponsive management, and at least two independent accounts of a truck damaging property and the company ghosting the HOA. Pricing is the weakest dimension, with numerous reviewers obtaining second opinions and finding quotes 2x to 10x higher than competitors, plus allegations of billing for work not performed and unauthorized credit card openings. Project completion is critically undermined by multiple accounts of incomplete installs, return visits that never happened, and jobs left in worse condition than found. Experience scores are mixed: individual technicians (Preston, Holland, Taylor, Shea, Jared, Derrick) receive genuine praise for skill and knowledge, but systemic failures — wrong parts ordered, incorrect units installed, furnaces left uncommissioned, and misdiagnoses designed to upsell — pull the aggregate score down substantially. Read less