Connect Home Services

This contractor has a deeply mixed record with serious recurring complaints across nearly every dimension. Professionalism is heavily penalized by multiple no-show incidents, a 4-day delay during a freezing emergency, technicians making unkept promises, and unprofessional conduct including trampling a customer's garden and leaving gates open. Pricing drew explicit complaints about bait-and-switch ... Read more

This contractor has a deeply mixed record with serious recurring complaints across nearly every dimension. Professionalism is heavily penalized by multiple no-show incidents, a 4-day delay during a freezing emergency, technicians making unkept promises, and unprofessional conduct including trampling a customer's garden and leaving gates open. Pricing drew explicit complaints about bait-and-switch advertising ($89 drain snake escalating to $500) and a $220 charge for a 10-minute visit with no repairs made. Project completion is a major weakness — one customer was strung along for 6 weeks with a furnace never fixed, another had an incorrectly sized unit installed and ongoing return visits that still did not resolve the issue, and a vent plate fell off the day after installation. On the positive side, a handful of reviews do praise specific technicians (Kenneth Chapman, Schawn, Donald) for knowledge, punctuality, and follow-through, which prevents scores from bottoming out entirely but does not offset the volume of serious failures. Read less