Find Nearby Plumbers In Salt Lake City, Utah

All three reviews explicitly praise Leroy and Four Seasons Plumbing across all four dimensions. Professionalism is evidenced by rapid response times (within 1-2 hours), friendly demeanor, thorough explanations, and exceptional cleanup. Pricing is consistently described as fair, transparent, and competitive (one review notes the estimate was half of competitors). Project completion is demonstrated through same-day service, follow-up work completed as promised, and proactive problem-solving that prevented future costly issues. Experience is reflected in skilled diagnostics, technical knowledge (PRV installation, pressure assessment), and masterful craftsmanship. However, all reviews are from 2016-2017 (7-8 years old), and the sample size is small (n=3), limiting confidence despite unanimously positive feedback.

• All three reviews are from 2016-2017, making them 7-8 years old. No recent reviews provided to assess current service quality.
• Sample size is very small (n=3). Scores are based on limited data and may not be representative of typical customer experience.
• All reviews are 5-star ratings with no negative feedback. While not necessarily fake, the absence of any critical perspective or minor complaints is atypical and should be noted.
• Two reviews focus heavily on the same technician (Leroy) by name, which may indicate personalized service rather than company-wide consistency.

This WW Score of 89.2 should be treated with caution due to the small sample size (n=3) and age of reviews (7-8 years old). While the feedback is uniformly positive and detailed, the lack of recent data and limited volume means this score may not reflect current performance. Additional recent reviews are strongly recommended before making a high-confidence business decision.

Lundberg Plumbing receives consistently strong feedback across all four scored dimensions from a small but substantive set of reviews. Professionalism is the most frequently praised attribute, with nearly every reviewer highlighting punctuality, communication, friendliness, and responsiveness — including proactive text updates and clear scheduling windows. Pricing is explicitly called out as fair, transparent, and free of hidden fees in multiple reviews, which is a meaningful positive signal. Project completion is well-supported, with reviewers noting that work was finished in single visits, on time, and to a satisfying standard. Experience and technical skill are affirmed through references to accurate diagnosis, handling of specialized equipment like steam showers and air jet tubs, and confident problem-solving in older homes. The overall score is tempered slightly by the small review pool of only 7 reviews, which limits statistical reliability despite the uniformly positive content.

• All 7 reviews are 5-star ratings with no negative or mixed feedback — this warrants mild caution, though the reviews do contain specific details, named technicians, and varied scenarios that reduce the likelihood of fabrication.
• Several reviews use somewhat generic positive language ('great experience,' 'honest and reliable') without specifics, which is a minor flag for authenticity, though the majority of reviews include concrete details that offset this concern.
• Review pool is small (7 reviews total). Scores should be treated as directionally reliable but not statistically robust. More reviews would significantly improve confidence.
• The most recent review is from June 2024 and the oldest from October 2022. No reviews are older than 3 years, so recency is not a concern, but the sample spans nearly 2 years with uneven distribution.

This WW Score is directionally trustworthy given the specificity and variety of the reviews, but should be interpreted with caution due to the small sample size of 7 reviews and the absence of any critical or mixed feedback.

James demonstrates strong performance across all dimensions with consistent praise for honesty, fair pricing, and technical expertise. All four reviews highlight his willingness to provide cost-effective solutions and personable demeanor. Project completion is well-documented across three reviews showing successful water heater replacements and repairs. However, the small sample size (4 reviews) and significant age of most reviews (3 of 4 from 2015-2017) limit confidence in this score's current reliability.

• Small sample size: only 4 reviews analyzed. Recommend collecting additional recent reviews for more robust scoring.
• Recency concern: 75% of reviews are older than 7 years (2015-2017). Only 1 review from past 2 years (2022). Current performance may differ significantly from historical data.
• Potential pattern: All reviews are 5-star ratings with uniformly positive language. While not definitively fake, the lack of any critical feedback or specific problem mentions is atypical and warrants caution.

This score should be treated with caution due to the very small sample size and age of most reviews; while the available data is positive, it does not provide sufficient current evidence to confidently assess James's present-day performance.

Curtis and the Tankless Xperts team demonstrate strong professionalism with prompt responses, timely service delivery, and willingness to assist beyond standard scope (free phone consultation, no-charge repairs). Project completion is consistently reliable with jobs finished quickly and thoroughly. Pricing appears competitive based on multiple bid comparisons mentioned. Technical expertise is evident in problem-solving and equipment knowledge. However, the sample size is small (4 reviews) and all are older than 12 months, with the most recent from August 2022, limiting confidence in current performance.

• All 4 reviews are 5-star ratings with no critical feedback or specific complaints — while not necessarily fake, this perfect rating pattern warrants caution
• All reviews are older than 12 months (oldest from February 2020), making it difficult to assess current service quality
• Small sample size (n=4) limits statistical reliability; recommend collecting more recent reviews before making high-confidence decisions
• Review #2 contains phrase 'Could have been a better situation' which is vague and contradicts the 5-star rating — unclear what this refers to

This WW Score of 88.3 should be treated with caution due to the small sample size, age of reviews, and perfect 5-star pattern; it reflects historical performance but may not represent current service levels.

Monkey Wrench Plumbing earns strong marks across all four dimensions, with professionalism being the most consistently praised attribute — technicians like Carlos, Jerry, Wes, and Mike are repeatedly described as punctual, friendly, communicative, and respectful. Experience and workmanship are well-regarded across dozens of reviews, with customers noting skilled diagnostics, creative problem-solving, and quality outcomes. Project completion scores are solid but are meaningfully dragged down by three serious negative reviews describing unpermitted work, a no-show appointment, a broken tub left unrepaired for two weeks, and a work stop order — these are not minor complaints and represent genuine failures in follow-through. Pricing is generally viewed favorably, with multiple customers noting fair quotes and honest comparisons to competitors, though one review flagged a lack of itemized breakdowns and another alleged deceptive pricing. The score reflects a company that performs well in the majority of cases but has documented instances of significant service failures that cannot be ignored.

• THREE SERIOUS NEGATIVE REVIEWS: One customer (Jan 2025) reports a broken tub left unrepaired for two weeks, a no-show appointment, and the owner allegedly cursing at them when they complained. Two separate reviews (Apr 2023) describe unpermitted work being charged for but not performed, resulting in a work stop order — one of these reviews appears to be a near-duplicate of the other, possibly the same customer posting twice.
• DUPLICATE REVIEW DETECTED: The April 2023 reviews from the same date are nearly identical in content and wording, suggesting the same customer posted twice. Only one instance was counted for scoring purposes.
• PERMIT FRAUD PATTERN: Multiple independent reviews (Apr 2023 and Mar 2023) allege that the company charged for permits that were never pulled, resulting in failed inspections and stop-work orders. This is a serious and recurring pattern that significantly impacts the project completion and pricing scores.
• RECENCY NOTE: The majority of reviews are from 2025 and late 2024, which is positive. However, a cluster of reviews dated exactly '2019-12-18' with no specific detail (e.g., 'Great job.', 'perfectly A+', 'Did a great job', 'Excellent professionals') are suspiciously generic and may represent low-quality or potentially incentivized reviews. These were included but treated as low-signal.
• GENERIC REVIEW CLUSTER: Approximately 8-10 reviews from December 2019 contain no specific details, no technician names, and no described work — they read as filler reviews. These were counted for overall sentiment but given minimal weight in dimension scoring.
• ONE BLANK REVIEW with a 5-star rating was excluded from scoring as it contained no usable text.

This WW Score is based on a large review set with HIGH confidence across all dimensions, but should be interpreted with caution due to documented and recurring allegations of unpermitted work, deceptive billing, and at least one serious customer service failure — these are not isolated complaints and represent material risk for prospective customers.

Pando Plumbing earns strong marks across professionalism and project completion, with dozens of reviews praising punctuality, responsiveness, courteous staff, and jobs finished correctly and quickly. Their honesty is a recurring and distinctive theme — multiple reviewers specifically highlight instances where Pando declined to charge for unnecessary work or referred customers elsewhere, which is a meaningful signal of integrity. However, pricing is a genuine weak point: six separate reviews raise concerns about high or opaque pricing, including complaints about refusal to provide upfront bids, a $950 vanity install charge, $2,000+ labor for a 5-hour job, and a $375 wax seal quote that a competitor did for $215 — these are not isolated incidents and meaningfully drag the pricing score down. Experience scores well based on multiple reviewers citing technical knowledge, accurate diagnosis, and quality workmanship, though some of this praise is general rather than highly specific.

• PRICING CONCERN: Six reviews (ratings of 2-stars) explicitly cite excessive or non-transparent pricing. This is a statistically significant pattern across the review set and is not offset by the many positive pricing mentions, which often reflect relief at not being charged rather than competitive rates.
• ONE SERIOUS CONDUCT ALLEGATION: One 2-star review (2022-09-03) alleges the owner stated he could 'charge whatever he wanted' and accused the company of trying to take advantage of customers. This is an isolated but serious claim that could not be verified against other reviews.
• ONE BILLING DISPUTE WITH ALLEGED DISHONESTY: A 2021-02-21 review alleges the plumber/owner misrepresented time on-site (claiming 3 hours when doorbell footage showed 2) and initially refused to itemize costs. This is a credibility concern.
• RECENCY NOTE: The majority of reviews span 2019–2024 with good recent coverage. Reviews from the past 12 months (late 2023–2024) remain largely positive, suggesting no major decline in service quality, though the most recent pricing complaint is from May 2024.
• NO FAKE REVIEW PATTERNS DETECTED: Reviews vary meaningfully in length, detail, specificity, named staff members, and scenario type. Language is not repetitive or templated. No artificial inflation suspected.

This WW Score is based on 55 reviews spanning approximately five years with strong mention counts across all four dimensions, making it a HIGH confidence assessment — however, the pricing dimension carries a notable downward drag from multiple credible complaints about non-transparent and excessive charges, and prospective customers should request itemized upfront quotes before committing to work.