Parley’s PPM Plumbing Heating & Cooling

Parley's PPM shows genuine strengths in professionalism and technical expertise, with multiple reviewers praising punctuality, communication, and knowledgeable technicians — particularly Ellery. However, pricing is a significant and recurring concern, with at least five reviewers explicitly calling out overcharging, lack of billing transparency, or inflated parts markups, which substantially dra... Read more

Parley's PPM shows genuine strengths in professionalism and technical expertise, with multiple reviewers praising punctuality, communication, and knowledgeable technicians — particularly Ellery. However, pricing is a significant and recurring concern, with at least five reviewers explicitly calling out overcharging, lack of billing transparency, or inflated parts markups, which substantially drags down the pricing dimension. Project completion is generally positive, with callbacks honored and work completed, but one detailed negative review describes a multi-step failure involving incorrect parts installation, a late technician, and refusal to service older equipment — raising real concerns about consistency. The score reflects a contractor with capable technicians and good follow-through on most jobs, but with a persistent pricing integrity problem that prospective customers should investigate carefully. Read less