Mike Bachman Plumbing

Mike Bachman Plumbing has a strong base of loyal, satisfied customers who consistently praise friendly technicians, timely arrivals, and competent work across a wide range of plumbing jobs. However, pricing is a significant and recurring concern — multiple reviewers across different years explicitly describe charges as excessive, non-transparent, or poor value, including complaints about dispatc... Read more

Mike Bachman Plumbing has a strong base of loyal, satisfied customers who consistently praise friendly technicians, timely arrivals, and competent work across a wide range of plumbing jobs. However, pricing is a significant and recurring concern — multiple reviewers across different years explicitly describe charges as excessive, non-transparent, or poor value, including complaints about dispatch fees not applying toward repairs and quotes far above competitors. Project completion is generally solid but is meaningfully undermined by several credible complaints about work not being fixed correctly, warranty disputes where customers were charged again for return visits, and at least one case of a leak being misdiagnosed entirely. Professionalism scores well on average due to the volume of positive mentions, but is pulled down by a handful of serious complaints about rude staff, a technician hanging up on a customer, and an owner behaving defensively when challenged on pricing. The score reflects a company that performs well in the majority of cases but has a consistent minority of serious service failures that cannot be ignored. Read less