Hot Rod & Yox Plumbing

Hot Rod & Yox shows strong technical skill and experience (82/100), with multiple long-term customers praising quality workmanship and problem-solving ability. However, professionalism is significantly undermined by serious communication failures: office staff rudeness, hanging up on customers, and poor responsiveness to inquiries. Project completion is solid (75/100) with timely service and quali... Read more

Hot Rod & Yox shows strong technical skill and experience (82/100), with multiple long-term customers praising quality workmanship and problem-solving ability. However, professionalism is significantly undermined by serious communication failures: office staff rudeness, hanging up on customers, and poor responsiveness to inquiries. Project completion is solid (75/100) with timely service and quality work, though one customer reported a repaired toilet failing within 2 years. Pricing remains a consistent pain point (60/100), with customers citing high hourly rates ($175/hr) and overall cost concerns, though some acknowledge fairness relative to competitors. The company excels with long-term customers but struggles with new customer acquisition and office-level professionalism. Read less