Big Brothers Home Services

Big Brothers Home Services earns strong marks for professionalism and experience across a large number of reviews, with many customers praising punctuality, communication, and technical competence from named technicians like Jesus, Dalyn, Beau, and Cruz. Project completion scores well overall, with most jobs described as finished quickly and thoroughly, including a warranty callback honored in one... Read more

Big Brothers Home Services earns strong marks for professionalism and experience across a large number of reviews, with many customers praising punctuality, communication, and technical competence from named technicians like Jesus, Dalyn, Beau, and Cruz. Project completion scores well overall, with most jobs described as finished quickly and thoroughly, including a warranty callback honored in one case. However, pricing is a significant drag on the overall score — multiple reviewers explicitly called out prices as excessive or far above competing bids, including a 1-star review citing a 3x markup and another flagging a $140 caulk job and a $466 quote for a simple toilet repair. Professionalism is also slightly tempered by two separate no-show or scheduling failure incidents, one of which resulted in a 1-star review from a customer who took time off work and never received a promised callback. The WW Score of 72.1 reflects a contractor with genuine technical skill and mostly positive service delivery, held back by recurring pricing concerns and occasional scheduling breakdowns. Read less