911 Plumbing Heating & Air Conditioning

The majority of reviews praise BJ and his team for honest pricing, responsiveness, and technical competence — with multiple reviewers specifically noting they saved money compared to other quotes and that BJ communicated clearly and transparently. However, two highly specific and damaging 1-star reviews from 2024 and 2024 significantly drag down the professionalism and project completion scores:... Read more

The majority of reviews praise BJ and his team for honest pricing, responsiveness, and technical competence — with multiple reviewers specifically noting they saved money compared to other quotes and that BJ communicated clearly and transparently. However, two highly specific and damaging 1-star reviews from 2024 and 2024 significantly drag down the professionalism and project completion scores: one describes a technician allegedly loosening a valve and behaving aggressively toward a woman alone at home, and another reports a no-show, failure to fix the problem, and refusal to return calls. These are serious, credible allegations that cannot be dismissed. The bulk of positive reviews are from 2018–2022, meaning the contractor's recent track record — represented by the two 1-star reviews in 2024 — raises legitimate concern about a decline in service quality. Pricing remains the strongest dimension, consistently praised across multiple independent reviews with specific dollar figures cited. Read less