1-800-Plumber +Air - Salt Lake City

The majority of reviews praise individual technicians — especially Kyle, Antonio, Derek, and Jon — for being courteous, communicative, and knowledgeable, driving strong professionalism and experience scores. However, two separate 1-star reviews describe a serious pattern of dishonest upselling: the lead HVAC tech allegedly told customers their systems could not be repaired and quoted $7,500 fo... Read more

The majority of reviews praise individual technicians — especially Kyle, Antonio, Derek, and Jon — for being courteous, communicative, and knowledgeable, driving strong professionalism and experience scores. However, two separate 1-star reviews describe a serious pattern of dishonest upselling: the lead HVAC tech allegedly told customers their systems could not be repaired and quoted $7,500 for replacement, while a competing technician fixed the same unit for $338 — this materially suppresses the pricing and project completion scores. A further critical review documents the company abruptly closing a local office, abandoning customer contracts mid-project with no accountability, which is a significant project completion failure. One additional 1-star review describes a no-show appointment with no communication. These negative data points are specific, credible, and serious enough to prevent a high overall score despite the volume of positive feedback. Read less