Western Heating & Air Conditioning

Western Heating and Air shows a deeply polarized customer base with significant quality and pricing concerns that substantially drag down the overall score. While professionalism scores reasonably well (72.5) based on 18 mentions of friendly, timely, and courteous technicians, this is severely undermined by widespread pricing complaints (38.0 score across 11 mentions) documenting markups of 20x on... Read more

Western Heating and Air shows a deeply polarized customer base with significant quality and pricing concerns that substantially drag down the overall score. While professionalism scores reasonably well (72.5) based on 18 mentions of friendly, timely, and courteous technicians, this is severely undermined by widespread pricing complaints (38.0 score across 11 mentions) documenting markups of 20x on capacitors and inflated service estimates. Project completion is particularly weak (58.0 across 15 mentions), with multiple recent reviews (2024, 2022) describing incomplete repairs, follow-up failures, system damage during installation, and unresolved warranty issues. Experience scores moderately (65.0 across 12 mentions) but is contradicted by diagnostic errors and installation mistakes that required costly corrections. The company's recent trajectory (2024 reviews) shows deteriorating service quality and emergency response failures. Read less