Plumb Crazy

The majority of reviews praise punctuality, friendliness, and responsiveness, driving a solid but not exceptional professionalism score. However, a meaningful cluster of negative reviews — including a no-call no-show, rude behavior by a technician named Scott, an appointment cancellation without notice, and a plumber who insulted a customer's wife — meaningfully depresses the professionalism d... Read more

The majority of reviews praise punctuality, friendliness, and responsiveness, driving a solid but not exceptional professionalism score. However, a meaningful cluster of negative reviews — including a no-call no-show, rude behavior by a technician named Scott, an appointment cancellation without notice, and a plumber who insulted a customer's wife — meaningfully depresses the professionalism dimension. Pricing is mixed: many reviewers cite fair or below-market rates, but several explicitly describe being overcharged, quoted worst-case-scenario prices and billed in full, or charged for unnecessary work, pulling the pricing score down. Project completion is similarly split — most jobs are described as completed well, but there are notable failures including a job left out of code, a repair that failed the next day with no warranty honored, a no-show after payment, and a leak that recurred due to improper sealing. Experience scores moderately well given many reviewers cite knowledgeable, skilled technicians, but is tempered by reviews describing poor workmanship, incorrect installations, and dishonest diagnoses. Read less