Platinum Plumbing

Platinum Plumbing earns strong marks across all four dimensions based on a very large volume of reviews spanning over 15 years, with the majority of customers praising responsiveness, punctuality, friendliness, and technical competence. Professionalism scores well but is tempered by several serious negative reviews describing road rage incidents from technicians in company vehicles, unprofessional... Read more

Platinum Plumbing earns strong marks across all four dimensions based on a very large volume of reviews spanning over 15 years, with the majority of customers praising responsiveness, punctuality, friendliness, and technical competence. Professionalism scores well but is tempered by several serious negative reviews describing road rage incidents from technicians in company vehicles, unprofessional political commentary during service calls, and at least one report of a technician abandoning a job mid-completion. Pricing is the weakest dimension: while many reviewers cite fair or competitive pricing, a meaningful cluster of negative reviews describes dramatically inflated quotes (including a $9,900 quote for a tank replacement worth under $400, and $500+ for a simple fill valve job), required prepayments, and upselling of unnecessary work — these are significant red flags that substantially drag the pricing score down. Project completion is generally strong, with most jobs described as finished on time and correctly, but there are credible reports of incomplete work, failure to return for follow-up, and one detailed account of a botched bathtub installation requiring three attempts and still leaving defects. Experience scores well overall given the volume of positive technical feedback, but is undermined by the bathtub installation disaster and the AC/water line misdiagnosis complaint. Read less