Expert Services

Expert Services exhibits significant inconsistency across all dimensions, with a concerning pattern of decline over time. While some customers report professional, timely service and quality workmanship (particularly in earlier reviews from 2005-2013), the majority of recent and mid-period reviews document serious issues: chronic non-responsiveness, missed appointments, incomplete repairs requirin... Read more

Expert Services exhibits significant inconsistency across all dimensions, with a concerning pattern of decline over time. While some customers report professional, timely service and quality workmanship (particularly in earlier reviews from 2005-2013), the majority of recent and mid-period reviews document serious issues: chronic non-responsiveness, missed appointments, incomplete repairs requiring multiple callbacks, and aggressive pricing practices. Pricing emerges as the weakest dimension, with repeated complaints of extreme markups (parts marked up 8-16x retail cost), hidden charges, and refusal to negotiate or provide discounts. Project completion is severely compromised by incomplete work, failed repairs, and lack of accountability. Professionalism scores reflect mixed technician behavior—some courteous and punctual, others rude and dismissive—alongside systemic communication failures and unresolved billing disputes. Read less