Captain Plumber

This single review paints a consistently negative picture across all four dimensions. On professionalism, the contractor failed to disclose a $69 trip fee upfront despite the company advertising free estimates, and showed limited willingness to accommodate the customer's needs or communicate transparently. Pricing was a major concern — the flat-rate quotes felt high compared to market rates, hid... Read more

This single review paints a consistently negative picture across all four dimensions. On professionalism, the contractor failed to disclose a $69 trip fee upfront despite the company advertising free estimates, and showed limited willingness to accommodate the customer's needs or communicate transparently. Pricing was a major concern — the flat-rate quotes felt high compared to market rates, hidden fees were introduced mid-visit, and the customer felt taken advantage of. Project completion was poor: the core problem (clogged toilet) was not resolved, and the contractor left without fixing anything while still charging $269. Experience is scored low because the technician did not even inspect the toilet before quoting, and ultimately failed to clear the clog, suggesting limited problem-solving effectiveness in this instance. Read less