Brown Plumbing & Heating

Brown Plumbing's review record is dominated by serious negative experiences across nearly every dimension. Professionalism is heavily penalized by multiple accounts of rude workers, dismissive ownership, unresponsiveness, and a failure to return calls — with only a small number of older positive reviews providing any offset. Project completion is a major liability: reviews describe a collapsed b... Read more

Brown Plumbing's review record is dominated by serious negative experiences across nearly every dimension. Professionalism is heavily penalized by multiple accounts of rude workers, dismissive ownership, unresponsiveness, and a failure to return calls — with only a small number of older positive reviews providing any offset. Project completion is a major liability: reviews describe a collapsed basement ceiling from a loose valve, a faucet left hanging loose inside a wall, an unresolved leaking tub faucet after $522 charged, and a water heater repair that required multiple trips due to poor diagnosis. Pricing concerns are explicit, with one reviewer being charged for parts not needed and another charged for hours the plumber was not present. The few positive reviews are older (2013–2022) and lack the specificity and recency to meaningfully counterbalance the pattern of recent failures. The most recent reviews (2024) are uniformly negative, suggesting a deterioration in service quality over time. Read less