Black Diamond Electric, Plumbing, Heating and Air

Black Diamond Experts demonstrates strong individual technician performance, with dozens of reviews praising named technicians for being knowledgeable, friendly, communicative, and professional — driving solid scores in professionalism and experience. However, pricing is a serious and recurring concern: a substantial number of reviewers across multiple years explicitly describe charges as excess... Read more

Black Diamond Experts demonstrates strong individual technician performance, with dozens of reviews praising named technicians for being knowledgeable, friendly, communicative, and professional — driving solid scores in professionalism and experience. However, pricing is a serious and recurring concern: a substantial number of reviewers across multiple years explicitly describe charges as excessive, deceptive, or dramatically higher than competitor quotes, pulling the pricing dimension well below average. Project completion is mixed — many jobs are completed efficiently and thoroughly, but there is a meaningful pattern of appointment cancellations, no-shows, failed follow-through on estimates, and repeat service calls to fix incomplete or faulty work. The overall WW Score of 72.1 reflects a company with genuine technical talent undermined by systemic issues in pricing transparency and scheduling reliability. Read less