Bernie’s Plumbing & Heating

Bernie's Plumbing presents a deeply mixed picture across all dimensions. Positive reviews highlight genuine strengths: same-day responsiveness, honest disclosure of warranty coverage, fair pricing, and competent workmanship on leaks, pipes, and HVAC issues. However, four one-star reviews — spanning 2009 to 2017 — describe serious professionalism failures including rude phone manner, refusal to... Read more

Bernie's Plumbing presents a deeply mixed picture across all dimensions. Positive reviews highlight genuine strengths: same-day responsiveness, honest disclosure of warranty coverage, fair pricing, and competent workmanship on leaks, pipes, and HVAC issues. However, four one-star reviews — spanning 2009 to 2017 — describe serious professionalism failures including rude phone manner, refusal to answer basic questions without payment, an abandoned job with an overcharge, and a non-functional water heater the day after a service call. These negative reviews are specific, detailed, and credible, preventing any dimension from scoring in the high range. The recency split is notable: the two most recent reviews (2023–2024) are strongly positive, while most negative reviews are older (2009–2017), suggesting possible improvement over time but not enough to dismiss the pattern of complaints. Read less