Barlow Service Experts

Barlow Service Experts scores well on professionalism and experience at the individual technician level, with a large volume of reviews praising named technicians like Harry, Chris, Teilie, and others for being courteous, knowledgeable, punctual, and thorough. However, the pricing dimension is severely dragged down by a substantial and consistent pattern of negative reviews alleging gross overchar... Read more

Barlow Service Experts scores well on professionalism and experience at the individual technician level, with a large volume of reviews praising named technicians like Harry, Chris, Teilie, and others for being courteous, knowledgeable, punctual, and thorough. However, the pricing dimension is severely dragged down by a substantial and consistent pattern of negative reviews alleging gross overcharging on parts and labor, deceptive service contract terms (the Advantage Program), and high-pressure upselling tactics — including multiple independent accounts of customers getting second opinions and finding the recommended work was unnecessary or dramatically overpriced. Project completion scores moderately well overall, but is penalized by several serious complaints including abandoned or incomplete work, failed callbacks, a technician leaving a breaker off causing a home to reach 85 degrees with no timely response, and at least one account of an unresolved gas leak creating a life-safety hazard. The gap between the quality of field technicians and the integrity of the company's sales and billing practices is the defining tension in this review set. Read less