American Leak Detection of Utah

American Leak Detection of Utah presents a deeply mixed picture across all dimensions. Professionalism scores are dragged down significantly by two detailed negative reviews describing rude technicians and poor owner responsiveness, despite positive reviews praising punctuality and friendly attitudes. Project completion is the most damaging dimension: two separate reviewers describe paying for inc... Read more

American Leak Detection of Utah presents a deeply mixed picture across all dimensions. Professionalism scores are dragged down significantly by two detailed negative reviews describing rude technicians and poor owner responsiveness, despite positive reviews praising punctuality and friendly attitudes. Project completion is the most damaging dimension: two separate reviewers describe paying for incorrect leak locations that led to costly, unnecessary excavation work — one digging 8 feet with no pipe found, another having their entire front porch jackhammered unnecessarily — representing serious failures in the core service offered. Pricing sentiment is similarly split, with satisfied customers praising fair quotes while dissatisfied customers describe paying hundreds of dollars plus thousands in downstream costs due to inaccurate results. Experience scores reflect genuine technical skill concerns, as misidentified leak locations are not minor errors but fundamental failures in the company's primary competency. The overall WW Score of 54.3 reflects a contractor with real capability on good days but a documented pattern of costly errors and poor accountability when things go wrong. Read less