Royal Plumbing, Heating & Air Conditioning

Royal Plumbing, Heating & Air receives deeply polarized reviews, with a cluster of highly critical recent reviews (2023–2024) contrasting sharply with older positive reviews from 2017–2022. The pricing dimension is the most damaging, with multiple reviewers describing charges of $1,200–$9,000 for work quoted elsewhere at a fraction of the cost, refusal to provide itemized receipts, and aggre... Read more

Royal Plumbing, Heating & Air receives deeply polarized reviews, with a cluster of highly critical recent reviews (2023–2024) contrasting sharply with older positive reviews from 2017–2022. The pricing dimension is the most damaging, with multiple reviewers describing charges of $1,200–$9,000 for work quoted elsewhere at a fraction of the cost, refusal to provide itemized receipts, and aggressive upselling tactics. Project completion is severely undermined by accounts of work that failed code inspection, incomplete installations, a no-show appointment, and an HVAC vent left disconnected for years. Professionalism scores are dragged down by a manager who never returned calls, technicians who blamed customers for their own errors, and high-pressure scare tactics used to force immediate purchases. The few positive reviews — mostly from 2017 and one from 2022 — describe friendly, knowledgeable technicians and fair pricing, but these are significantly outweighed by the volume and severity of recent negative experiences. Read less