Mr. Rooter - Corporate Office

The review set is sharply bifurcated: a cluster of recent 2024–2025 reviews from what appears to be the Waco, TX franchise describes consistently professional, responsive, and knowledgeable technicians, driving positive scores across all dimensions. However, a significant body of older 1-star reviews (2013–2024) from multiple different franchise locations describes serious failures including i... Read more

The review set is sharply bifurcated: a cluster of recent 2024–2025 reviews from what appears to be the Waco, TX franchise describes consistently professional, responsive, and knowledgeable technicians, driving positive scores across all dimensions. However, a significant body of older 1-star reviews (2013–2024) from multiple different franchise locations describes serious failures including incomplete work, deceptive pricing, overcharging, rude staff, abandoned jobs, and work that had to be redone by other plumbers. Pricing is the most damaged dimension, with multiple explicit accounts of hidden charges, inflated invoices, and refusal to honor refunds. Project completion also suffers materially due to documented cases of jobs left unfinished for months, repeat failures, and warranty denials. The WW Score reflects this mixed but data-rich picture rather than defaulting to the positive recent reviews alone. Read less