Mike Staas Services

Mike Staas Services earns strong marks for professionalism and technical skill across a large volume of reviews, with many customers praising named technicians like Eli, David, Walter, Zach, and Jeff for their knowledge, courtesy, and promptness. However, the pricing dimension is meaningfully dragged down by multiple complaints about hidden charges, billing for travel time without prior disclosure... Read more

Mike Staas Services earns strong marks for professionalism and technical skill across a large volume of reviews, with many customers praising named technicians like Eli, David, Walter, Zach, and Jeff for their knowledge, courtesy, and promptness. However, the pricing dimension is meaningfully dragged down by multiple complaints about hidden charges, billing for travel time without prior disclosure, invoices doubling quoted amounts, and a $420 charge for no actual work performed. Project completion is similarly mixed — while the majority of jobs are described as resolved efficiently, there are notable failures including a warranty refusal after a same-day recurrence, a 6-week driveway repair delay, an unresolved water heater issue with no callbacks, and a shower repair that failed within 3 months. The experience dimension scores well overall but is tempered by instances where technicians missed obvious diagnostic steps or left work incomplete. The score reflects a company with genuine strengths in field execution but recurring systemic issues in billing transparency, scheduling communication, and follow-through on problem jobs. Read less