Busby’s Plumbing

Busby Plumbing receives consistently strong marks for professionalism, responsiveness, and friendliness across the majority of reviews, with many customers praising punctuality, courteous staff, and clear communication. Project completion scores are solid, supported by multiple reviews confirming jobs were finished correctly and in a timely manner, including a notable callback honor for work done ... Read more

Busby Plumbing receives consistently strong marks for professionalism, responsiveness, and friendliness across the majority of reviews, with many customers praising punctuality, courteous staff, and clear communication. Project completion scores are solid, supported by multiple reviews confirming jobs were finished correctly and in a timely manner, including a notable callback honor for work done over a year prior. However, pricing is a significant and recurring concern — multiple independent reviewers across different years explicitly describe prices as outrageous, non-transparent, and inconsistent, with quotes dropping dramatically when challenged, and a refusal to itemize labor and parts costs. These pricing complaints are specific, detailed, and span from 2018 through 2024, lending them strong credibility and pulling the pricing dimension score down substantially. The overall WW Score reflects a contractor with genuine service strengths but a meaningful and documented pattern of pricing opacity and overcharging that prospective customers should weigh carefully. Read less