Buchanan’s Plumbing Service

The overwhelming majority of reviews describe serious and recurring failures across all four dimensions. Pricing complaints dominate the dataset: multiple reviewers report being charged for travel time, duplicate trips, unauthorized work, and inflated labor hours. Project completion is severely undermined by at least two independent accounts of a leak being missed on the first visit, requiring a c... Read more

The overwhelming majority of reviews describe serious and recurring failures across all four dimensions. Pricing complaints dominate the dataset: multiple reviewers report being charged for travel time, duplicate trips, unauthorized work, and inflated labor hours. Project completion is severely undermined by at least two independent accounts of a leak being missed on the first visit, requiring a costly second call, and one review explicitly states that $3,000 worth of prior work had to be entirely re-done. Professionalism scores are dragged down by reports of workers calling customers from personal phones in what felt threatening, work being performed without authorization after explicit instructions not to proceed, and harassment of a disabled elderly customer over payment. The only positive signals come from two brief, vague reviews (one from 2013, one from 2015) that lack specific detail and are now over eight years old, providing minimal counterweight to the volume of detailed negative accounts. Read less